World class customer support

Maytech’s products offer fast and reliable secure file sharing and are used by governments and major corporations worldwide for mission critical workflows with high availability requirements.

Responsive and knowledgeable customer service is vital when managing critical workflows and handling time-sensitive data, so whether getting set up, administrating the service or raising issues, you can be certain of a swift and professional response from our dedicated support team.

Easy setup

Our products are easy to use and set up. However, if you have any questions on deployment or configuration, our expert support team is contactable via phone or email to assist you.

24/7 support

Maytech’s customers have instant access to an account management team as well as 24/7 email and phone support. You can also arrange a dedicated online demonstration to quickly get up to speed with all the great features from your chosen product.

Premium care

Our Premium Care Plan provides an enhanced support commitment from Maytech. This includes guaranteed response times and updates as standard. Find out more about our Premium Care Module.

Terms that work for you

Maytech doesn’t believe in tying you in to long contracts or making your life complicated. We have a selection of online and enterprise plans ranging from monthly, quarterly, annually or three yearly agreements. What’s more, you can upgrade instantly at any time with no interruption to your service by contacting our customer support team.

Resilience

In addition to responsive support, all of our systems are monitored automatically. Engineers at 24/7 network operations centres are rapidly alerted to potential problems and all critical resources are replicated in failover clusters at each data centre.